Effective date and scope
Effective July 10, 2026. This policy applies to information submitted through this website and the systems used to respond to renovation estimate requests.
Company information
Privacy Policy
This policy explains how renovation inquiry, attribution, and contact information is collected, used, protected, and retained.
Information collected
The AI guide, quick form, and detailed estimate form may collect confirmed project facts, name, phone or email, location, project type, property type, budget, timeline, scope summary, consent evidence, referral and campaign attribution, and optional photo or drawing notes.
AI-assisted planning
Public AI messages may be processed by an approved AI service to answer planning questions and organize project facts. Direct identifiers are removed before the AI request, persistent provider storage is disabled, and raw public chat conversations are not saved to the renovation lead record. AI output is guidance only and requires human verification.
How information is used
Information is used to respond to an inquiry, assess project and service-area fit, prepare follow-up questions, coordinate an estimate, prevent abuse, measure website performance, and maintain a record of the request. Contact information is submitted only after consent.
Service providers
Approved service providers may process information for AI-assisted planning, customer relationship management, email delivery, analytics, security, hosting, and website operations. They may use the information only for the services they provide to the business.
Retention and safeguards
Inquiry records are retained only as long as reasonably needed for follow-up, business records, legal obligations, dispute prevention, and security. Access is limited to authorized people and service providers.
Your choices and contact
You may ask about, correct, or request deletion of your inquiry information where applicable by contacting hello@orionrenovation.ca. Analytics and security technologies may also be controlled through browser settings where available.
Planning a renovation?
Start with a clear conversation and a written estimate before work begins.